FAQ

Top Questions

What does the price include?

The price of room is including all charges and taxes, unless otherwise stated in the „Reservation and cancellations conditions“. The price of room may include breakfast if it is stated in the „Reservation and cancellations conditions“.

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee the reservation by the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘other notice’ box when you make your reservation.

How do I get to know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number. We will also send you a confirmation email with all your booking information.

How can I cancel or change my reservation?

For the change or cancellation of your reservation contact directly the hotel. You can find contact details of the hotel in the reservation confirmation email. Please, remember to check the hotel’s  policy before making any changes to your booking. Rooms without any option for refund and other special offers may be subject to special conditions for cancellation. You can find the cancellation information in the „Reservation and cancellations conditions“

Where can I find the hotel’s telephone number and/or email address?

All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation on the screen, and in the confirmation email.

How can I get the price of the room?

You will find the room price by clicking on the „price list“ button under the hotel description.

I am entering my credit card details, when will I pay?

VikingBooking.com will not charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under „reservation and cancellations conditions“, and in your confirmation. Credit card is used for the guarantee of your arrival purposes only. 

Does the hotel need a deposit or a payment in advance?

Most hotels do not require an advance payment or a deposit. If so, you will find the details in the „reservation and cancellations conditions“ on the hotel’s VikingBooking.com page and in your confirmation email.

We have children; can we get extra beds/cots in the room?

Information regarding children and extra beds/cots is located in the „reservation and cancellations conditions“, please take note of the following:
Added costs for children, if any, are not included in the reservation price.
During the online booking process please place your request for any extra bed/cot in the „other notice“ field provided.

 

Searching

Where can I find the hotel’s telephone number and/or email address?

All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation on the screen, and in the confirmation email.

How can I get the price of the room?

You will find the room price by clicking on the „price list“ button under the hotel description.

Can I make a booking for tonight on your website?

Yes, it is possible. Please take extra care when entering all your information, especially your credit card number, as we may not have enough time to contact you to correct them.

Can I search hotels in a specific district, nearby a landmark or with special feature?

Yes, you can refine your search by fulltext search engine:
You can enter the requested term directly into the „fulltext“ field box. Search engine will try to find a hotel corresponding with your request.

Where is the location of the hotel?

Click on the map icon next to the name of the hotel. The hotel will be marked by red cross on the map.

 

Room Types

We have children; can we get extra beds/cots in the room?

Information regarding children and extra beds/cots is located in the „reservation and cancellations conditions“, please take note of the following:
Added costs for children, if any, are not included in the reservation price.
During the online booking process please place your request for any extra bed/cot in the „other notice“ field provided.

What's the difference between a Double room and a Twin room?

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the „other notice“ field during the booking process

 

Pricing

What does the price include?

The price of room is including all charges and taxes, unless otherwise stated in the „Reservation and cancellations conditions“. The price of room may include breakfast if it is stated in the „Reservation and cancellations conditions“.

Are the rates shown on VikingBooking.com per person or per room?

The rate we show in the pricelist is for the room for the 1 night, unless otherwise stated in the room type and description.

Are taxes included in the room rates?

The price usually includes all taxes. But each country has different tax requirements, so it is good to check the conditions of the hotel. You can find more information about the specific charges in the „Reservation and cancellations conditions“.

Is breakfast included in the price?

It depends on the chosen hotel and room type. Check the text under the name of room. The required information can also be found in the „Reservation and cancellations conditions“.

Shall I pay a reservation fee to VikingBooking.com?

No, we do not charge any fees at all.

Shall I pay the full price for my child(ren)?

Information regarding children is located in the „Reservation and cancellations conditions“, please take note of the following:
Added costs for children, if any, are not included in the reservation price.
During the online booking process please place your request for any extra bed/cot in the other notice“ field provided.
We recommend you to call the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

 

Credit Cards

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

The hotel has charged my credit card, what should I do?

Booking.com does not charge your credit card - Please check the payment conditions in your confirmation email to ensure the charge is not just a part of the hotel’s reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly.

Can I use a debit card to complete my reservation?

Generally hotels cannot accept a debit card to guarantee the booking. However, there are some exceptions. You will be able to see if it is possible during the booking process.

What does the pre-authorization mean?

Pre-authorisation is a type of credit card check. It is used to ensure that the credit card is valid, and that there are sufficient funds to cover all or part of the reservation costs.

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee the reservation by the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘other notice’ box when you make your reservation.

Why do I have to provide give my credit card details?

VikingBooking.com requests credit card details to confirm your reservation with the hotel on your behalf. We will never charge your credit card. Your credit card may be checked (pre-authorised) to ensure that it is valid and/or that sufficient funds are available. After the checking, the full amount will be available to you again. The hotel will only charge your credit card if you have requested a pre-paid room or if the cancellation policy, found under ‘Hotel Policies’ and room ‘conditions’ has not been observed.

Which credit cards can I use to complete my booking?

To make a reservation via Booking.com all hotels accept:
MasterCard
Visa
American Express
Some hotels also accept other credit cards for reservation purposes. In the booking process you can see which ones.

Are my credit card details safe?

VikingBooking.com uses a secure connection for your booking:
Your personal data and credit card details are encrypted.
Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard.
Our SSL certificate has been issued by Thawte.

The credit card that I used to make a booking is no longer valid. What should I do?

Please contact the hotel directly. You can find their contact information, in your confirmation email. For security reasons, never provide your credit card details by email.

 

Payments

I am entering my credit card details, when will I pay?

VikingBooking.com will not charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under „reservation and cancellations conditions“, and in your confirmation. Credit card is used for the guarantee of your arrival purposes only.

Does the hotel need a deposit or a payment in advance?

Most hotels do not require an advance payment or a deposit. If so, you will find the details in the „reservation and cancellations conditions“ on the hotel’s VikingBooking.com page and in your confirmation email.

 

Reservation Process

How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?

During the booking process you can enter any special requests into the ‘Special Requests’ box on the ‘Contact Info’ page. Once you have received your booking confirmation you can adress to the hotel directly to confirm that your request can be met.

Can I book a hotel for day use?

No, bookings are for one night minimum stays only. Booking.com can only reserve hotel rooms, not meeting rooms or conference facilities.

How do I find out how many bedrooms there are in an apartment/suite?

The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email and on My Booking.

 

Hotel Policies

I will be arriving earlier/later than the stated check-in time. Can I still check-in?

Usually this is not a problem, you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the ‘other notice’ box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can adress to the hotel directly using the contact information provided.

What are the check-in and check-out times of a hotel?

Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email.

How do I get more information about the room or hotel facilities?

The room facilities are clearly listed under each room type to see the full list and photos just click on the „online reservation“ button to choose the type of room. You can find all of the hotel facilities just below the block of room types under the description of hotel.

I want to check out after the stated check out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.

I want a smoking room however I can only choose a non-smoking room. How can I request a smoking room?

If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms.

How do I find out if a hotel allows pets?

Pet policies are always displayed on the hotel’s page under "Hotel Policies".

 

Confirmation

How do I get to know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. This page shows all your reservation details including the booking number. We will also send you a confirmation email with all your booking information.

I have booked a hotel but I did not receive a confirmation by email. What shall I have to do?

Please carefully check the inbox and the spam/junk folders for the email address you provided when making the booking. If you need any assistance you can contact us.

Are the facilities in the room that I have booked guaranteed?

Yes, the room facilities listed under each room type are guaranteed by the hotel.

How can I cancel or change my reservation?

For the change or cancellation of your reservation contact directly the hotel. You can find contact details of the hotel in the reservation confirmation email. Please, remember to check the hotel’s  policy before making any changes to your booking. Rooms without any option for refund and other special offers may be subject to special conditions for cancellation. You can find the cancellation information in the „Reservation and cancellations conditions“.

If I need to cancel my booking shall I pay a cancellation fee?

Cancellation policy varies from room to room. Usually you can cancel or change your booking right up to 24 hours prior to arrival time. You can check what any hotel’s policy is, and whether they will charge a cancellation fee, under ‘Hotel Policies’. This information is also included in your confirmation email.

Where can I find the cancellation policy of the hotel?

Room specific cancellation information is included next to the room type under the ‘Conditions’ column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it’s wise to check both. The specific information, relevant to your booking, will also be included in your confirmation.

How do I get to know that my booking has been cancelled?

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us.

 

Extra facilities

How do I get to know if the hotel has parking facilities and how can I reserve it?

Under ‘Hotel Facilities’ you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you to reserve parking, please contact them directly with the contact information provided in your booking confirmation.

Can the hotel store my luggage before check in or after check-out?

If the hotel has a luggage storage it will be displayed on the hotel’s page under "Hotel Facilities". For more information regarding the hotel’s facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking

How do I find out if the hotel has a certain facility, e.g. a lift?

Under ‘Hotel Facilities’ you can see a list of all the hotel’s facilities, activities and services.

 

Directions

Where can I find the address of the hotel?

You can see the hotel’s address at the top of the hotel’s page on Booking.com. It is also included in your booking confirmation email.